As some of you know I am researching different social media monitoring tools and Radian6 is one of them. My conclusion: I am impressed and disappointed.
What am I impressed about. Well, after commenting on Social Media Monitoring tools on Twitter and sending one request to them trough their website with the text...
"Are you able to set up fully functional search for brands on the norwegian market only?"
...it took only one day before I got all the information needed included a live virtual demo. Also @daviddalston the VP Marketing and Community of Radian6 found and added me on Twitter. Excellent service and not at least an impressive follow-up rate in regards to time. Pros!
The dashboard is slick as hell, and they have some cool features like vote counts, images and also able to include forums that you need to log into to be able to participate. I also loved the influencers equalizer tool. Thanks Patti for excellent walk through.
What I am disappointed about is that I was told in the reply to my first mail (quoted above)...
"Yes this is possible however you would have to manually enter the brand names as your keywords. We can also limit the search to Norway and limit language results to Norwegian as well."
This turned out to be a no go when I was given the demo. The system was not able to find any results written in norwegian. So basically I am not able to give any answers in regards to how well the system actually work. To analyze any of the results and so on. So although I got a very good impression of the system - I would love to explore some of the features shown - I cannot give any conclusion about it. Neither am I willing to take the risk to pay 100$ a month for licensing and minimum 500$ a month ( for mentions within 10.000 a month for a year) - which would be necessary for them to include norwegian in their system - without knowing 100% for sure that it would be worth the price.
If they include Norwegian as language in the near future, I would definitively try it out.